1. Products delivered according to customer specifications

2. Good product packaging

3. Good labeling of product packaging

4. The amount of goods delivered are appropriate

1. The ability to deliver products on time

2. The ability to deliver products in a sudden situation

3. The quantity of products sent accordingly

4. Transportation equipment is in good condition and proper

5. Complete Delivery Orders

1. The hospitality in serving orders

2. Responsiveness to changes of order / PO

3. The ability to answer questions or provide information about products

4. Speed of responding to complaints

5. Responsiveness and speed of complaint response

6. The ability to settle complaints

7. Is PT. St Morita Industries's reputation good?

8. Do you regularly buy products from PT. St Morita Industries?